Shipping Policy

We work hard to process and ship your order as quickly as possible while keeping shipping rates as affordable as we can.

U.S. Shipping

Orders under $100

• Orders under 1 lb: Flat Rate $6.50
• Orders over 1 lb: Flat Rate $10.00

Free Shipping

• Enjoy FREE U.S. shipping on orders of $100 or more (excluding Hawaii).

Hawaii Orders

Shipping rates to Hawaii are calculated directly by the carrier at checkout. You'll have the option to choose either USPS or UPS based on your preference.

Orders of $150 or more shipping to Hawaii qualify for $5 flat-rate shipping, with Lama Littles covering the remaining shipping cost.

Processing Times

Most in-stock orders ship within 1–2 business days (Monday–Friday), plus the transit time to your destination.

Preorder items follow the estimated shipping timeframe listed on each product page. While we always strive to meet those estimates, occasional delays outside of our control may occur. If there is a significant delay, we'll keep you informed every step of the way.

Shipping Carriers

To get your order to you as efficiently as possible, we may ship using USPS, UPS, or another carrier of our choice based on your location and package size.

International Orders

International shipping rates are calculated automatically at checkout based on your destination and package weight.

Please note that international shipping charges do not include any customs duties, taxes, tariffs, or import fees. Any additional charges assessed by your country's customs office are the responsibility of the customer.

Shipping Issues

Delayed Packages

If your package has not received a tracking update for more than 10 days, please contact us at customerservice@lamalittles.com so we can open a shipping investigation with the carrier.

Carrier investigations must be completed before refunds or replacements can be issued.

Damaged Packages

If your order arrives damaged or items are missing due to shipping damage, please contact us as soon as possible with photos of both the package and the affected items. We'll gladly open a claim with the shipping carrier and guide you through the next steps.

Marked as Delivered

Once a package has been marked as Delivered by the shipping carrier, ownership transfers to the recipient.

If you are unable to locate your package after delivery, we recommend first checking with household members and neighbors, then contacting the shipping carrier directly for assistance. Unfortunately, we are unable to issue refunds or replacements for packages that show a confirmed delivery scan.