Return & Store Credit Policy

Shop With Confidence

We want you to love your Lama Littles purchase!

Every order is carefully inspected and packed by our team before it leaves our warehouse. We take great pride in the quality of our products, and if we make a mistake or you receive an item with a manufacturing defect, we're here to help. Simply contact us within 7 days of delivery, and we'll work with you to make it right.

Because we specialize in children's apparel and bedding, we maintain strict hygiene and quality standards. Unfortunately, we cannot resell items that have been opened, tried on, worn, washed, or removed from their original packaging. To ensure every family receives brand-new products, we are unable to accept returns for items that do not meet our return eligibility requirements.

Eligible Returns

We gladly accept eligible returns for store credit within 7 days of delivery.

To qualify for a return, items must be:

• Unworn, unused, and unwashed
• In their original condition
• Have all original tags attached
• Remain sealed in their original individual packaging/polybag

If a returned item does not meet these requirements, it may be returned to the sender or donated at our discretion, as we are unable to resell it.

Store Credit

Approved returns will receive electronic store credit for the purchase price of eligible items.

Please note:

• Store credit is issued electronically and never expires.
• Original shipping charges are not refundable.
• If your order originally qualified for free shipping, the original shipping cost will be deducted from your store credit.
• Return shipping costs are the responsibility of the customer.

To begin a return, please email customerservice@lamalittles.com within 7 days of delivery with:

• Your order number
• A photo of the unopened item(s)

Once approved, we'll provide complete return instructions.

Please allow up to 7 business days after your return has been received for inspection and processing.

Final Sale Items

The following items are final sale and are not eligible for return, exchange, or store credit:

• ANY Sale and clearance items
• Preorder items
• Bedding (including sheets, blankets, and pillowcases)
• Underwear
• Gift cards
• Imperfect items clearly marked as such

Preorder Policy

Preorder items are made specifically for our customers and are therefore considered final sale.

If your preorder arrives with a manufacturing defect or we made an error with your order, please contact us within 7 days of delivery, and we'll be happy to assist.

Before You Order

Not sure which size to choose?

We're always happy to help! Reach out before placing your order with your child's age, height, and weight, and we'll gladly recommend the size we think will fit best based on our products and customer feedback.

Promotions & Order Changes

Promotional codes cannot be applied after an order has been placed, and promotions may change without notice. We are unable to price match previous or future promotions.

Because we begin processing orders very quickly (often the same day), cancellations or order changes cannot be guaranteed.

If we're able to cancel an order before it has been processed, a 10% cancellation fee will apply to cover the non-refundable transaction fees charged to us by our payment processor.